Return & Refund Policy
This policy applies to purchases made through Eurasia Supplies. It should be read with our Terms & Conditions.
Conditions for a return or refund
Contact us promptly after delivery if an item is damaged, defective, incorrect, incomplete, or materially different from its description. The product should be unused, with its original packaging, labels, accessories, invoice, and any promotional items intact. Eligibility depends on the product condition and the circumstances of the request.
How to submit a request
Contact Eurasia Supplies customer support using the phone number or email shown in the website footer. Provide your order number, customer name, phone number, item name, reason for the request, and clear photographs or video showing the product, packaging, and issue. Support may request additional information reasonably needed to review the claim.
Non-returnable or non-refundable items
For hygiene and safety, opened, used, tested, altered, or damaged cosmetics, skincare, personal-care, intimate, or consumable products are not normally returnable unless they were delivered damaged, defective, incorrect, or are otherwise required to be accepted by applicable law. Clearance, final-sale, free-gift, and personalized items may also be excluded where disclosed before purchase.
Inspection and approval
Submitting a request does not automatically approve a return or refund. We may inspect the item and verify the order details, packaging, usage, and reported issue. We will tell the customer whether the request is approved, rejected, or requires more information. Any return instructions provided by support must be followed.
Standard refund timeline (7-10 working days)
After a customer claims a refund and submits the required order information, the request will be reviewed under this policy. Once the refund request is approved, Eurasia Supplies will complete its refund processing within 7-10 working days through the original payment method. The actual time for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, mobile financial service provider, or payment service provider.
Order cancellation
A customer may request cancellation before the order has been processed or dispatched by contacting support with the order number and registered phone number. A cancellation is not confirmed until Eurasia Supplies accepts the request. An order cannot normally be cancelled after dispatch, delivery, use, or when a specially sourced or personalized item has entered processing. Orders already handed to a payment or logistics partner may need to follow the return and refund process.
Delivery charges
Original delivery charges and return shipping costs are not normally refundable for a change-of-mind request. If Eurasia Supplies confirms that an item was damaged, defective, incorrect, or incomplete when delivered, applicable delivery or reasonable return charges will be handled according to the approved resolution. Failed-delivery or refusal charges may be deducted where permitted and disclosed.